Payment Policy

Effective Date: July 7, 2026

At Medute, we prioritize your payment security and privacy to ensure every transaction is safe, seamless, and transparent. This policy outlines our accepted payment methods and how we protect your financial information on medute.com.

1. Accepted Payment Methods

We offer a variety of secure payment options to accommodate our customers. You can complete your checkout using any of the following methods:

  • Credit & Debit Cards: Visa, Mastercard, American Express, Discover, JCB, and Diners Club.

  • Digital Wallets: Google Pay and Shop Pay (available for secure checkout across all devices).

  • Wire Transfers: Available for corporate or bulk orders. Please contact our support team to arrange a wire transfer.

2. Secure Payment Processing

Protecting your sensitive data is our top priority. All payments are processed through PCI-DSS-compliant third-party gateways.

  • No Card Storage: Medute does not store, process, or have access to your full credit card data on our internal systems.

  • Fraud Prevention: Our payment processors utilize advanced security measures, including 3D Secure Authentication (such as Verified by Visa and Mastercard SecureCode), AI-based fraud detection, and geo-fencing.

  • Note: For your protection, transactions flagged as suspicious by our security filters may require additional verification before your order is processed.

3. Currency and Taxes

  • Currency: All product prices are listed and processed in US Dollars (USD).

  • Taxes: All prices displayed on our product pages exclude applicable sales tax. Sales tax is calculated automatically at checkout based on your shipping address.

4. Failed Transactions & Chargebacks

  • Declined Payments: If a transaction fails, please verify that your billing information matches the card on file, check your available funds, or contact your bank regarding any purchasing limits before retrying.

  • Disputes: If you have an issue with your order or a billing concern, we kindly ask that you contact our support team to resolve the matter directly before filing a chargeback with your bank. Unwarranted chargebacks may result in account restrictions. (For information on refunds, please refer to our Return & Refund Policy).

Disclaimer: The products and statements on our website have not been evaluated by the Food and Drug Administration (FDA) and are not intended to diagnose, treat, cure, or prevent any disease.

Contact Us

If you experience any payment issues or have questions regarding this policy, please reach out to us:

  • Email: support@medute.com

  • Phone: +1 (551) 255-6012

  • Address: 1005 Manhattan Avenue, Brooklyn, New York 11222, United States (Note: This is not a return facility address)

  • Business Hours: Monday–Friday, 8:00 AM – 5:00 PM EST (Live chat available during business hours)