Effective date: September 24, 2026
This Payment Policy explains how payments work on medute.com, operated by Royal Pro Solutions Inc., doing business as Medute (“Medute,” “we,” “us,” or “our”). It should be read with our Shipping Policy, Return & Refund Policy, Privacy Policy, and Terms of Service.
1. Currency and displayed prices
All prices on product pages are listed in U.S. dollars (USD). Product prices do not include sales tax. Sales tax is calculated at checkout based on your shipping address and applicable state and local rules. Shipping is calculated from our published rate table and is shown in the cart and at checkout before you pay.
We may update prices at any time. The price due is the price shown at checkout when you complete payment, unless a clear pricing error requires correction as described below.
2. Accepted payment methods
Depending on availability at checkout, we accept:
- Visa
- Mastercard
- American Express
- Discover
- JCB
- Diners Club
- Google Pay
- Shop Pay
- Wire transfer for approved corporate or bulk orders (arranged in advance)
Not every method is available for every order. Wallet and card options depend on Shopify checkout, your device, and your bank. To arrange a wire for a bulk or facility order, email support@medute.com before checkout with your company details and approximate order value.
3. When payment is charged
For card and digital-wallet checkouts, payment is typically authorized and captured when you place the order. If an item requires a prescription, medical license, or facility license, we may delay shipment until documentation is accepted; the charge timing still follows the payment method’s normal checkout behavior unless we notify you of a hold or cancelation.
For approved wire orders, shipment generally begins after funds clear in our account and any required documentation is complete.
4. Security and card storage
Card payments are processed by PCI-DSS-compliant payment processors through Shopify’s checkout. Medute does not store full credit or debit card numbers on our own systems. Truncated card details or payment confirmations may appear on your order receipt and in Shopify’s order record for accounting and customer service.
You are responsible for keeping your account password confidential if you create a store account or use Shop Pay.
5. Billing address and AVS checks
Enter the billing address exactly as it appears on your card statement. Mismatched name, ZIP code, or AVS/CVV failures can cause a decline even when funds are available. If a payment is declined, confirm details with your bank and try again, or use a different accepted method.
6. Fraud review and held orders
Orders that appear unusual—large first-time purchases, mismatched addresses, high-risk markers from the processor, or other fraud signals—may be held for review. We may ask for additional verification before shipping. If we cannot verify the order, we may cancel it and refund any amount captured.
7. Failed, declined, and incomplete payments
If payment fails, the order is not complete and we are not obligated to reserve inventory. Common causes include insufficient funds, bank fraud blocks, incorrect CVV, expired cards, or international bank restrictions. Contact your bank for the decline reason, then retry checkout or email support@medute.com with your attempted order email and approximate time of checkout.
8. Invoices, receipts, and tax
You will receive an order confirmation email after successful checkout. That confirmation, together with your Shopify order record, serves as your receipt. Sales tax charged is based on destination tax rules at the time of purchase. If you believe tax was calculated incorrectly, contact us promptly with your order number and shipping address.
9. Refunds to the original method
Approved refunds are returned to the original payment method whenever possible. Timing after we process a refund is typically 5–7 business days on our side, plus 5–10 business days for your bank or card issuer to post the credit. Wire refunds, when applicable, may take longer and may require your banking details. Restocking fees, non-refundable outbound shipping, and free-shipping deductions follow our Return & Refund Policy.
10. Chargebacks and disputes
If you see a charge you do not recognize, contact support@medute.com or call +1 (551) 255-6012 before opening a chargeback. Many issues (duplicate charges, shipping delays, returns in progress) can be resolved directly. If a chargeback is filed, we respond with order, tracking, communication, and policy records. Filing a dispute while a return is open may delay your refund.
11. Pricing errors
Despite our efforts, a product may occasionally be listed at an incorrect price. If we discover a material pricing error before or after acceptance, we may cancel the order or line item and refund amounts paid for that item, or contact you to confirm whether you still want the item at the correct price.
12. Bulk and facility orders
Hospitals, clinics, labs, and other facilities that need volume pricing, purchase-order workflows, or wire payment can request a quote through the product page “Request a Quote” option or by emailing support@medute.com. Written quote terms control when they differ from standard checkout for that specific quote.