Shipping policy
Effective date: September 23, 2026
This Shipping Policy explains how Royal Pro Solutions Inc., doing business as Medute (“Medute,” “we,” “us,” or “our”), ships orders placed on medute.com. Please read it carefully before you complete checkout. By placing an order, you agree to the delivery timelines, rate table, and restrictions below.
1. Who we are
Medute is an online retailer of professional medical and surgical supplies. Orders are fulfilled by Royal Pro Solutions Inc., a New Jersey domestic profit corporation (Entity ID 0451169911). Orders ship either from our location in Lodi, NJ or directly from our authorized U.S. distribution partners' warehouses, depending on the item. Tracking is emailed when the order ships.
2. Shipping area and address rules
We ship to addresses in the United States and the 50 U.S. states and D.C. only.
- We do not ship internationally.
- We do not ship to P.O. Boxes.
- We do not ship to APO, FPO, or DPO addresses.
- You are responsible for providing a complete, accurate delivery address that can receive packages during normal business hours or that has an authorized recipient available.
If a package is returned to us because of an incorrect address, an incomplete address, a refused delivery, or an undeliverable location, you may be charged for re-shipment or the order may be refunded less outbound shipping and any carrier return fees.
3. Handling time and transit time
- Handling time (processing): 1–2 business days, Monday through Friday, excluding U.S. federal holidays observed by Medute.
- Transit time (carrier delivery): 3–4 business days for standard ground service after the order ships.
Handling time begins when payment is successfully captured and any required documentation for regulated items has been received and accepted. Transit time begins when the carrier scans the package into its network. Combined calendar time from order placement to delivery typically falls within the handling window plus the transit window, but weather, carrier volume, remote locations, and customs-style territory routing can add delay beyond our control.
4. Order cutoff
Our daily cutoff is 6:00 PM Eastern Time (EST), Monday through Friday. Orders placed after the cutoff, or on a Saturday, Sunday, or holiday, begin handling on the next business day.
5. Carriers
We ship with USPS, FedEx, and UPS. The carrier used for a given order depends on package size, weight, destination, product type, and service availability. We may change the carrier for an order when necessary to complete delivery safely and on time. Signature confirmation or adult signature may be required for certain high-value or regulated shipments.
6. Shipping rates
Shipping is calculated from the order merchandise value using the table below. The shipping amount is shown in your cart and again at checkout before you pay. Sales tax is calculated separately at checkout based on your delivery address. All prices are in U.S. dollars (USD) and exclude tax unless stated otherwise.
| Order value | Handling | Transit | Shipping cost |
|---|---|---|---|
| $0.01 – $15.00 | 1–2 business days | 3–4 business days | $9.25 |
| $15.01 – $50.00 | 1–2 business days | 3–4 business days | $14.25 |
| $50.01 – $99.99 | 1–2 business days | 3–4 business days | $18.25 |
| $100.00 – $249.99 | 1–2 business days | 3–4 business days | $38.25 |
| $250.00 – $449.99 | 1–2 business days | 3–4 business days | $59.58 |
| $450.00 – $649.99 | 1–2 business days | 3–4 business days | $88.23 |
| $650.00 – $999.99 | 1–2 business days | 3–4 business days | $128.58 |
| $1,000.00 – $1,249.99 | 1–2 business days | 3–4 business days | $148.58 |
| $1,250.00 – $1,649.99 | 1–2 business days | 3–4 business days | $184.95 |
| $1,650.00 – $1,999.99 | 1–2 business days | 3–4 business days | $215.72 |
| $2,000.00 – $2,499.99 | 1–2 business days | 3–4 business days | $278.56 |
| $2,500.00 – $2,999.99 | 1–2 business days | 3–4 business days | $318.94 |
| $3,000.00 – $3,999.99 | 1–2 business days | 3–4 business days | $386.45 |
| $4,000.00 – $4,999.99 | 1–2 business days | 3–4 business days | $438.91 |
| $5,000.00 – $7,499.99 | 1–2 business days | 3–4 business days | $518.85 |
| $7,500.00 – $9,999.99 | 1–2 business days | 3–4 business days | $718.85 |
| $10,000.00 and up | 1–2 business days | 3–4 business days | $858.92 |
The amount in this table is the shipping amount charged at checkout for standard ground delivery under normal conditions. Oversized freight, liftgate needs, hazmat restrictions, or special carrier requirements may require a custom quote before shipment. If that applies, we will contact you before charging extra freight.
7. Split shipments, backorders, and special orders
When practical, we ship complete orders together. If an item is temporarily unavailable, we may:
- Hold the full order until all items are ready;
- Ship available items first and ship the remainder when ready; or
- Cancel the unavailable item with your approval and refund that item’s purchase price.
Special-order, cut-to-order, and custom items can take longer than the standard 1–2 business day handling window. If an item is on backorder, we email the expected availability date. You may cancel that item for a full refund of its price if you do not want to wait.
8. Regulated and license-required products
Some products require a prescription, a medical license, or a facility license before they can leave our facility. If your cart includes one of those items, handling time does not begin until we receive and accept the required documentation. Product information on medute.com is for general reference and is not medical advice.
9. Order confirmation and tracking
You receive an order confirmation email when the order is placed. When the package ships, you receive a shipment email with the carrier tracking number. Allow up to 24 hours after the ship notification for tracking to become active in the carrier’s system. You can also use our Track Your Order page or contact support with your order number.
10. Delivery attempts, safe place, and risk of loss
Title and risk of loss transfer to you when the carrier delivers the package to the address you provided, or when the carrier’s tracking shows delivered. If you ask the carrier to leave a package unattended, reroute it, or hold it at a pickup location, any loss after that instruction is your responsibility. Please monitor tracking and arrange for someone to receive the package when needed.
11. Damaged packages
If a package arrives damaged:
- Photograph the outer carton, shipping label, and damaged contents before discarding packaging.
- Email support@medute.com within 14 days of delivery with your order number and photos.
- We file the carrier claim and arrange a replacement or refund according to the product’s condition and availability.
Do not return a damaged shipment unless we provide a Return Authorization number and shipping instructions.
12. Lost packages
If tracking does not show delivery after the expected transit window, email support@medute.com. We will open a trace with the carrier. When the carrier confirms a loss, we will replace the order or refund the purchase price of the lost items. We are not responsible for theft after a confirmed delivery scan to your address.
13. Cancellations before shipment
You may request cancellation within 12 hours of order placement if the order has not been processed for shipment. Email support@medute.com with your order number. After the order ships, cancellations are not available and the Return & Refund Policy applies.
14. Changes to this policy
We may update this Shipping Policy to reflect carrier changes, rate updates, or legal requirements. The effective date at the top of this page shows the current version. The rate table and timelines on this page are intended to match the shipping amount and estimates shown at checkout.
Business name: Medute
Legal name: Royal Pro Solutions Inc.
Entity ID: 0451169911
Address: 56 Central Ave, Lodi, NJ 07644, United States
Phone: +1 (551) 255-6012
Email: support@medute.com
Hours: Monday–Friday, 8:00 AM – 5:00 PM EST. Saturday and Sunday closed.