Effective date: September 24, 2026
Answers to common questions about ordering, shipping, returns, payments, products, and support on medute.com. For full legal terms, see our linked policies. Need help? Contact us or email support@medute.com.
Ordering
How do I place an order?
Browse the catalog, add items to your cart, and complete checkout. You can check out as a guest or create an account to save addresses and view order history.
Can I order by phone or request a bulk quote?
Yes. Call +1 (551) 255-6012 during business hours, use the “Request a Quote” button on product pages, or email support@medute.com for facility or volume pricing.
Can I cancel or change my order?
You may request a cancelation or change within 12 hours of placement if the order has not been processed for shipment. Email support@medute.com with your order number right away. After shipment, our Return & Refund Policy applies.
Do I need an account to buy?
No. Guest checkout is available. An account makes reordering and tracking easier.
Shipping & delivery
How long does delivery take?
Handling: 1–2 business days (Monday–Friday). Transit: 3–4 business days for standard ground after the order ships. Orders placed after 6:00 PM EST, or on weekends/holidays, begin handling the next business day. See our Shipping Policy.
Where do you ship?
United States and U.S. territories only. We do not ship internationally or to P.O. Boxes, APO, FPO, or DPO addresses.
How much is shipping?
Shipping is based on order value using our published rate table and is shown in the cart before you pay. Tax is calculated separately at checkout.
How do I track my order?
You receive a shipment email with tracking when the package leaves our facility. Allow up to 24 hours for tracking to activate. You can also use Track Your Order or your account order history.
What if my package is damaged or lost?
Photograph damaged cartons and contents and email us within 14 days of delivery. For lost packages, contact us after the transit window so we can open a carrier trace. Details are in the Shipping Policy.
Returns & refunds
What is your return policy?
Most unused items in original sealed packaging can be returned within 30 days of delivery with a Return Authorization (RA). A 5% restocking fee usually applies and is waived for our error or a confirmed defect. See the Return & Refund Policy for non-returnable brands and categories.
How do I start a return?
Email support@medute.com or call +1 (551) 255-6012 for an RA before shipping anything back. Ship to Royal Pro Solutions Inc., 56 Central Ave, Lodi, NJ 07644, and write the RA number on the carton. Packages without an RA are not accepted.
When will I get my refund?
After we receive and inspect the return, we process refunds in 5–7 business days. Banks may take another 5–10 business days to post the credit. Original outbound shipping is not refunded; if the order had free shipping, that cost is deducted from the refund.
Payments
What payment methods do you accept?
Visa, Mastercard, American Express, Discover, JCB, Diners Club, Google Pay, Shop Pay, and wire transfer for approved corporate or bulk orders. See our Payment Policy.
Is payment secure?
Yes. Checkout runs through PCI-DSS-compliant processors. Medute does not store full card numbers on our systems.
Does the price include tax?
No. Product prices are USD excluding tax. Tax is calculated at checkout from your shipping address.
Products & compliance
Are your products genuine?
Yes. We source through authorized distributors and legitimate supply channels. Medute is an independent reseller and is not the manufacturer unless a page says otherwise.
Do some products need a prescription or license?
Yes. Some items require a prescription, medical license, or facility license. We will request documentation before those items ship. Product pages are informational and are not medical advice. See our Product Disclaimer.
Can I use products outside the United States?
Products are intended for use in the United States. If you use or ship an item elsewhere, you are responsible for local legal requirements.
Account & support
What are your support hours?
Monday–Friday, 8:00 AM – 5:00 PM EST. Closed Saturday and Sunday.
How can I contact you?
Email support@medute.com, call +1 (551) 255-6012, or use the Contact page. Business address: 56 Central Ave, Lodi, NJ 07644, United States. Legal name: Royal Pro Solutions Inc. (New Jersey Entity ID 0451169911).