FAQ'S

Browse our catalog, add items to your cart, and proceed to checkout. You can check out as a guest or create an account for faster reordering and order tracking.

Yes. For phone orders or bulk/corporate quotes, call us at +1 (551) 255-6012 or submit a quote request through the “Request a Quote” button on product pages.

Orders can be canceled or modified within 12 hours of placement, provided they have not yet been processed for shipment. Once an order ships, it cannot be canceled. Contact support@medute.com as soon as possible for assistance.

We process orders within 1–2 business days (Monday–Friday). Standard transit time is 3–4 business days. Delivery dates are estimates and may vary based on carrier operations and your location.

We ship within the United States and US territories only. We do not ship internationally or to P.O. Boxes, APO, FPO, or DPO addresses.

Shipping is calculated based on your order value and displayed at checkout before payment. No hidden fees are added after purchase. See our Shipping Policy for the full rate table.

Once your order ships, you will receive a shipment confirmation email with tracking number(s). You can also view order status and tracking by logging into your account.

We accept returns within 30 days of delivery for most new, unused items in original packaging with intact safety seals. A Return Authorization (RA) number is required. See our Return & Refund Policy for full details, including non-returnable items and restocking fees.

Report damaged, defective, or incorrect items within 14 days of delivery. We will provide a replacement or full refund and cover return shipping costs for confirmed defects or shipping errors.

Refunds are typically processed within 5–7 business days after we receive and inspect your return. Depending on your bank or card issuer, it may take an additional 5–10 business days for funds to appear in your account.

Yes. Medute sources genuine products through authorized distributors and legitimate supply channels. We are an independent reseller and are not affiliated with manufacturers unless explicitly stated.

Product descriptions are for informational purposes only and do not replace professional medical advice. Regulatory status varies by product. Please refer to manufacturer documentation or contact us for specific clearance or approval information.

Products sold on Medute are intended for use within the United States. It is the buyer's responsibility to ensure that any product complies with the laws and regulations of the jurisdiction in which it will be used.

We accept major credit and debit cards (Visa, Mastercard, American Express, Discover, JCB, Diners Club), Google Pay, Shop Pay, and wire transfers for corporate or bulk orders.

Yes. All payments are processed through PCI-DSS-compliant gateways. Medute does not store full credit card numbers on our internal systems.

No. You can check out as a guest. Creating an account allows you to save addresses, view order history, and track shipments more easily.

You can reach us by email at support@medute.com, by phone at +1 (551) 255-6012, or through our website contact page. Business hours are Monday–Friday, 8:00 AM – 5:00 PM EST.