Privacy Policy

Effective Date: July 7, 2026

This Privacy Policy describes how Medute (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.medute.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services").

For the purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected. Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described herein.

1. What Personal Information We Collect

To provide our Services, we collect personal information about you from a variety of sources. The information that we collect depends on how you interact with our Site.

Information We Collect Directly from YouInformation that you directly submit to us through our Services may include:

• Contact & Order Details: Your name, billing address, shipping address, phone number, and email address.

• Payment Information: Payment confirmation details required to process your order (please note: full credit card data is processed securely by our PCI-compliant payment gateways; we do not store full card numbers on our systems).

• Account Information: Your username, password, and other information used for account security purposes.

• Customer Support Information: Information you choose to include in communications with us, such as email inquiries or live chat messages.

Information We Collect Automatically (Usage Data) We automatically collect certain information about your interaction with the Services using cookies, pixels, and similar technologies. This "Usage Data" may include:

• Device information (e.g., mobile device type, operating system).

• Browser information.

• Network connection and IP address.

• Information about how you browse the Site, what pages you visit, and your interaction with our online store.

Information We Obtain from Third Parties We may obtain information about you from third-party vendors and service providers, including:

• E-commerce Platforms: Companies like Shopify who support our Site and Services.

• Payment Processors: Services that collect payment information to process your transactions and fulfill your orders.

2. How We Use Your Personal Information

We use the information we collect for the following operational and commercial purposes:

• Providing Products and Services: To perform our contract with you, process payments, fulfill orders, arrange shipping, manage returns, and send order notifications.

• Security and Fraud Prevention: To detect, investigate, and take action regarding possible fraudulent, illegal, or malicious activity.

• Communicating with You: To provide responsive customer support, send transactional updates, and improve our Services.

• Marketing and Advertising: To send promotional communications by email (which you can opt out of at any time) and to show you relevant advertisements for our products across the internet.

3. Cookies, Google Analytics, and Google Ads

Like many websites, we use cookies, pixels, tags, and similar tracking technologies to improve user experience, analyze website traffic, and support advertising activities.

• Shopify Cookies: We use Shopify to operate our online store. Shopify places cookies to remember your cart, login status, and preferences.

• Google Analytics: We use Google Analytics to understand how visitors interact with our website. Google Analytics collects information such as pages visited, time spent on pages, device information, browser type, and your IP address. These cookies (such as _ga and _gid) help us measure website performance, identify technical issues, and improve your shopping experience.

• Google Ads and Remarketing: We utilize Google Ads and Google Ads Remarketing to advertise Medute products across the internet. These technologies use cookies (such as _gcl_au) to collect data about your visits to our website. This allows us to measure the effectiveness of our advertising campaigns and serve more relevant, personalized advertisements to you on third-party websites based on your prior interactions with Medute.com.

Managing Your Cookie Preferences: Most web browsers automatically accept cookies. You can control, block, or delete cookies through your browser settings, though doing so may limit your ability to use certain features of our Site. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on, and you can opt out of personalized advertising from Google by visiting Google's Ads Settings page.

4. How We Disclose Personal Information

We do not sell your sensitive personal information. In certain circumstances, we may disclose your personal information to third parties for contract fulfillment and legitimate business purposes, including:

• Service Providers: Third parties who perform services on our behalf, such as IT management, payment processing, shipping carriers (USPS, FedEx, UPS), and customer support platforms.

• Business and Marketing Partners: Partners such as Shopify and Google to provide analytics and advertising services as described above.

• Legal Compliance: In connection with a business transaction, to comply with applicable legal obligations (such as responding to subpoenas or search warrants), to enforce our Terms of Service, or to protect the rights, property, and safety of Medute, our users, or others.

5. Third-Party Websites and Links

Our Site may provide links to websites or online platforms operated by third parties. We are not responsible for the privacy or security practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

6. Children's Data

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request its deletion.

7. Security and Data Retention

While we implement robust security measures to protect your personal information, no security system is impenetrable, and we cannot guarantee perfect security for data transmitted over the internet. We retain your personal information only for as long as necessary to maintain your account, fulfill your orders, comply with legal obligations, and resolve disputes.

8. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have the right to:

• Access / Know: Request details about the personal information we hold about you and how we use it.

• Delete: Request that we delete the personal information we maintain about you.

• Correct: Request that we update or correct inaccurate personal information.

• Opt-Out: Withdraw consent for specific data processing, including marketing communications. You can opt out of promotional emails at any time by clicking the "unsubscribe" link at the bottom of our emails.

To exercise any of these rights, please contact us using the information below. We will not discriminate against you for exercising your privacy rights.

9. International Users

Please note that Medute is based in the United States. If you are accessing our Site from outside the U.S., your personal information may be transferred, stored, and processed in the United States, where our servers and third-party service providers are located.

Disclaimer: The products and statements on our website have not been evaluated by the Food and Drug Administration (FDA) and are not intended to diagnose, treat, cure, or prevent any disease.

Contact Us

If you have any questions about this Privacy Policy, our data practices, or if you would like to exercise your privacy rights, please reach out to us:

• Email: support@medute.com

• Phone: +1 (551) 255-6012

• Address: 1005 Manhattan Avenue, Brooklyn, New York 11222, United States

• Business Hours: Monday–Friday, 8:00 AM – 5:00 PM EST (Live chat available during business hours)